Custom Notification (Automation): Missing Recipient Options

[Jason Sweet]

I am creating a custom notification and after referencing the article below, I see there should be a number of recipient options, including Approvers (which I am interested in):

https://confluence.atlassian.com/servicedeskcloud/configuring-service-desk-notifications-732528936.html

However, my version only offers "Reporter (customer)" and "Customers involved"  No other recipient selection is possible.  

I am missing something here.  I'm using the Cloud version. 

Thanks in advance for any insights!

[Earl McCutcheon]

Hey Jason,

Check out the following Feature Request:

• https://jira.atlassian.com/browse/JSDCLOUD-4780

But currently depending on what "When" Trigger option is selected, the To field will have different available groupings, this also could use a bit more clarification so I put together another Suggestion for a Documentation update to provide additional clarification for these settings, Please keep an eye on this one as well:

• https://jira.atlassian.com/browse/JSDCLOUD-6325
• https://jira.atlassian.com/browse/JSDSERVER-5931

Regards,
Earl