Count existing Service Desk agents

[RobertH]

Is there any way to find how many users are currently using my Service Desk instance as would-be agents in the version 2 pricing schema?  I found out today that collaborators will not be able to transition issues.  (Correct me if that's wrong)

Thanks!

[Charles Wells]

Ok, I understood you already had them defined as Agents. What you can do is run a query against your JSD project tickets and see who the assignees are - maybe start with resolved issues as this should tell you which users are closing them out. ie = project = <projectKey> and resolution is not empty order by assignee

[Charles Wells]

Ok, I see the "would-be" now. Thanks for clarifying.

[Charles Wells]

Robert, under the People tab in the service desk, you can view the breakdown of who is an Agent, Customer, or Collaborator.  

image2014-11-5 16:16:23.png

Correct, Collaborators are other JIRA users in your system who can interact with issues in JIRA Service Desk projects to a limited fashion. See the specifics - Collaborator actions. 

[RobertH]

I was hoping to count the number of my existing 'Service Desk Team' users, so that I can gauge which pricing tier is right for our team.

[RobertH]

Thanks for the Collaborator URL as well.