Could not send email, the 'To' address field is empty. If you have referenced a field it may be empt

[Haig Aboyan]

I'm getting the following error when trying to send an email to {{lookupObjects.Business Owner}}:

"Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty."

I'm not sure why I'm getting this error because when I replace {{lookupObjects.Business Owner}} with my work email the email is sent with nonissues. If you look at the screen shot I'm also calling {{lookupObjects.Name}} in the subject and when when I use my work email, the object name is populated in the subject line, no problem.

[Vikrant Yadav · Accepted solution]

Hi @Haig Aboyan  Try to change smart value to :- 

{{lookupObjects.Business Owner.emailAddress}}

[Haig Aboyan]

i tried it and unfortunately received the same error message.

[Haig Aboyan]

solved it with {{lookupIssues.assignee.emailAddress}}!

thanks for the guidance

[Vikrant Yadav]

@Haig Aboyan Glad to hear I am able to help you  😊 
I shared smart value for Business Owner field, I thought you are looking for business owner email address.

For assignee, your smart value is correct.

Mark the solution as Accepted, if your query is resolved. It will help others having same doubt.