Connecting to a G Suite Groups email/blog

[Support Team]

We have all of our support requests going to our Corporate G Suite, Google Groups address.  Can I use that email address to connect to Jara Service Desk?

[Angélica Luz · Accepted solution]

Hi Greg,

Thank you for getting in touch with Atlassian Community!
Currently, GSuite does not have integration with Service Desk to allow customers to log in using GSuite, it only works for internal users. We have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-1964
Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

[Jon Espen Ingvaldsen Kantega SSO]

Hi Greg.

You can get GSuite login for customers on the server and data center versions of JSD through third party add-ons.

I work for Kantega SSO, one of the add-on venders supporting this. You find our step-by-step setup guide here: https://docs.kantega.no/display/KA/Google+GSuite

Please reach out if you need help configuring this in your JSD environment.

Cheers,

Jon Espen

Kantega SSO