Hello all,
We’ve noticed an issue when sharing Confluence knowledge base article links with users via the ServiceDesk portal:
If a user clicks a direct link to a knowledge base article while not signed in, they are prompted to log in.
After logging in, instead of being redirected back to the requested article, they are taken to the ServiceDesk portal homepage.
This causes confusion, since the original article link is not preserved, and users must click on the link again.
Is there a way to preserve the original article link through the login process so users land on the correct page? Or is this the expected behavior for the ServiceDesk/Confluence integration? If it is expected, are there any recommended workarounds to ensure users reach the intended article after signing in?
Thank you,
Sonny Mei
