HI, I am really confused by the fields of a screen.
I am trying the JIRA service desk. The default field of the Resolved screen does not have the "comments" field, but it renders the comments field automatically. Why? I am really confused by the fields on the screen.
For example, I cannot create a screen similar to the Resolved screen because I cannot access the built-in comments field.
Is there any rule which is not documented?


Community moderators have prevented the ability to post new answers.
Comments are automatically added to the workflow transition screens. If you create another screen with the 3 fields listed there, it should be similar to the "Resolve Screen".
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