Communications and Stakeholders are missing

[cnoffsinger]

I don't have the Communications tab in Service Management to add stakeholders.  We are licensed, we have Cloud Premium and I am an admin.

I see this in the documentation and we don't have it as an option:

[Marc - Devoteam]

Hi @cnoffsinger 

Welcome to the community.

It seems the documentation is outdated, as the Teams option moved from the project to a standalone option.

I provided feedback on the article that it is incorrect, please do the same (see link at the bottom of the documentation page) or raise a support request with Atlassian Support

[cnoffsinger]

I appreciate your response but where do I actually ADD stakeholders?  I don't have the option anywhere in the system to add it to a service.  It doesn't feel like a documentation issue it feels like an unfinished feature?

[Marc - Devoteam]

Hi @cnoffsinger 

Sorry, but did you read my response?

The documentation seems outdated, and not correct.

I can't add a stakeholder via a menu anywhere, the only option I see, is manual via the incident or adding then on a service.

All other options from the documentation, don't seem to exist anymore.

BEst is to raise an isseu at Atlassian Support

[cnoffsinger]

I can't add it in a service either it's not an editable field and with a custom schema it only has Text fields and not integrations into operations:

Can't add attachments either the Plus sign isn't there, that's why it feels like its incomplete compared to the Data Center version:

[Trudy Claspill]

Is the documentation outdated, or not valid yet? At the top of the page it says changes that changes are rolling out.

[cnoffsinger]

https://support.atlassian.com/jira-service-management-cloud/docs/add-stakeholders/

There's the documentation.

I have attached what I see in the tree.  Communications is totally missing.

[Trudy Claspill]

Hello @cnoffsinger 

Welcome to the Atlassian community.

Can you provide a link to the documentation you are referencing?

Can you provide a screen image of what you do see?

Have you enabled Operations for a Team, as per this documentation?

https://support.atlassian.com/jira-service-management-cloud/docs/launch-your-team-operations/