Comments is showing in Jira normal view and not in customer portal view?

[Bhargav]

Commented on 25th but it not showing in customer portal , 26th commented comment is showing ...

[Fabio Racobaldo _Catworkx_ · Accepted solution]

Hi @Bhargav ,

comments, in Jira Service Management, are of two types Intenal or Shared with Customer.

Internal comments are visible just from JIRA internal project, Shared with customer comments are visible on both JIRA internal project and customer portal.

Please take care of these two types.

Hope this helps,

Fabio

[Bhargav]

Hi @Fabio Racobaldo _Catworkx_ 

It is shared with customer only...

I have done project reindexing but not fixed.

Regards,

Bhargav

[Fabio Racobaldo _Catworkx_]

Hi @Bhargav , 

it's strange. Please raise a request to Atlassian support https://support.atlassian.com/contact/#/

Fabio