Client want's to change the Email address and hone number pro his project

Hi Arunima, 

I'd be careful sharing any sensitive client information in these forums since it's public. 

Given your context, I'd follow these steps:

1. Go to Project Settings → Customer accounts (or search the customer directly from the portal/agent view)
2. Find the customer by their current email (ta****_***@yahoo.co.in)
3. Update their email — note: in JSM, customer email is tied to their Atlassian account. You may need to:
   • Invite the new email as a customer and migrate/close the old one, OR
   • If using a managed account (org admin), update it directly in admin.atlassian.com
4. Phone number is a custom field — update it in the customer's profile or the relevant issue/ticket field

Key thing to flag: Email changes in JSM aren't always straightforward. If the customer has an Atlassian account tied to the old email, you can't just swap it — they'd need to change it themselves via account settings, or you do it via the Atlassian admin console if it's a managed account.

Feel free to reach out if you have any questions! ilyasaoudata@gmail.com 

Ilya