Change a blank custom field value back to its last value

[Jelani Walton]

We have a problem where a custom field is necessary to make issues show in certain queues for different teams (Responsible Team). The issues have a default value set for the field, or it may be changed to a different team, but sometimes it gets removed by agents and it goes into a void where no team can see it. 

I want to create an automation that will, on a set internal, look for issues missing a value for the 'Responsible Team' custom field, and set the value back to whatever the last value was. How could I accomplish this? Thanks for your help. 

[Dave Mathijs · Accepted solution]

Hi @Jelani Walton ,

Have you tried using smart value {{changelog.customfield.fromString}} in your Automation rule?

[Jelani Walton]

i have not. I will give that a whack

[Jelani Walton]

This worked! Thank you!

[Nic Brough -Adaptavist-]

Have you thought about the easiest option?  Make the field mandatory on the issue, so a team always has ownership?  (Even when it's wrong, at least the team will have to look at it and say "hey, not for us, pass it to another team)

[Dave Mathijs]

People can still remove the existing value after it has been entered (unless you remove it from the Edit Issue Screen)

[Nic Brough -Adaptavist-]

Not if it is mandatory.  Mandatory fields have to be filled when you create, edit, or transition an issue.  Leave one blank (or set to "none" when it's a select list) and Jira won't let you commit your changes.