I need to capture who does the transition number 201.
Working in service desk
I want to do that, when an Issue is escalated without assignee, the person that will to take it, He or She will be automatically assigned the Issue.
This is possible in CLOUD,
Hi Eduard,
Can you clarify with me what you're trying to do?
What I understand is that you want an issue automatically assigned to someone when an unassigned issue is escalated. Can you let me know what the assignee would be based on?
Regards,
Shannon
I have already solved the problem by doing post function in the transitions
Thank's for all
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Thank you for confirming, Eduard!
Take care,
Shannon
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