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Capture User who does the transition in CLOUD by Groovy

Eduard Diez
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August 9, 2018

I need to capture who does the transition number 201.

Working in service desk

I want to do that, when an Issue is escalated without assignee, the person that will to take it, He or She will be automatically assigned the Issue.

 

This is possible in CLOUD, 

 

 

1 answer

1 accepted

2 votes
Answer accepted
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 14, 2018

Hi Eduard,

Can you clarify with me what you're trying to do?

What I understand is that you want an issue automatically assigned to someone when an unassigned issue is escalated. Can you let me know what the assignee would be based on?

Regards,

Shannon

Eduard Diez
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 14, 2018

I have already solved the problem by doing post function in the transitions 

 

Thank's for all

Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 14, 2018

Thank you for confirming, Eduard!

Take care,

Shannon

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