Cancel E-44H-C27-MKH-QXR

[王瑞]

I don’t know when this service was activated, nor when it started charging fees. I request that this service be cancelled immediately.

[Ollie Guan]

Hi @王瑞 ,

The code you provided is a Billing Reference Number. Since the Atlassian Community is a public user forum, members here (including experts and users) do not have access to your private billing system and cannot process cancellations or refunds for you.

Solution Steps

To resolve this securely and formally, please contact the Atlassian Billing Support team directly:

1. Visit the Support Page: Go to https://support.atlassian.com/contact/#/

2. Select Category: Under "What can we help you with?", select Billing, payments, and pricing.

3. Submit Request: Provide your billing reference (E-44H...) in the description and clearly state that you wish to "Cancel the service immediately" and "Verify the start date of charges."

[Samuil Enchev]

Hi @王瑞

I am writing to provide an update regarding your Service Collection entitlement E-44H-C27-MKH-QXR.

We can confirm that this entitlement has been scheduled for complete deactivation on 14 May 2026. Following this date, you can expect no further fees associated with this specific collection.

Immediate Cancellation
If you are an authorized administrator and would prefer to proceed with an immediate cancellation rather than waiting for the scheduled date, please submit a request through our Atlassian Support using the following steps:

1. Visit the Support Page: Go to Atlassian Support

2. Select Category: Under "What can we help you with?", select Billing, payments, and pricing.

3. Submit Request: Provide your billing reference (E-44H-C27-MKH-QXR) in the description and clearly state that you wish to "Cancel the service immediately."

Best,
Samuil