We are the Client Support Center for a SAAS software integrator. We are looking to use Jira and the Service Desk application to create and distribute service request tickets to our various support teams. As part of the ticketing process, we would like to automatically assign a support team to the ticket based on the user or company that is submitting the ticket. At the same time we would like to association the Sales Rep and the Implementation Rep assigned to that client to the ticket so they can be update on the tickets progress through the system.
Can this be done directly via Service Desk or will we need a CRM add-on. If the add-on is required, can anyone recommend the best one for this type of application?
Any input you can provide would be very welcome.
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