Can we customize smart assign based off schedules or user activity?

[Dylan Wilson]

Hi all, 

We are wanting to implement smart assign but is there a way to base it around schedules and time off? I see some of the smart values, but not sure if they would help in this case?

Could we limit user availability based on time zone (for differing shifts)? As for "active" is that just an active account in Jira, or is that a status we can set? We just need to try and find a solution for when somebody takes time off, they are getting ticket assigned to them. 

• accountId: the unique ID of the user, set by Jira. It is not possible to change this ID. Learn more about converting usernames to user account IDs.

• active: whether the user's account is active or not

• avatarUrls: provides access to the user's avatar images in sizes 16x16, 24x24, 32x32 & 48x48

• displayName: the full name in the user's profile

• emailAddress: the email address in the user's profile

• timeZone : the time zone based on the location set in the user's profile.

Jira smart values - users | Cloud automation Cloud | Atlassian Support

[Fabian Lim]

Hi @Dylan Wilson

Welcome to the community!

We use jira automation to assign the tickets using a round robin/load balance assignment. You can list all the users and if they are off, you can take the off the list.  

Video Link: https://youtu.be/hEh3MsoUxho 

Regards,

Fabian