Community
Q&A
Jira Service Management
Questions
Can't find Add category after linking my knowledgebase

Can't find Add category after linking my knowledgebase

I have been trying to add our documentation on the service desk portal. I was so excited that we could link different spaces now but somehow I don't see the "Add category" on the side bar anymore. And it keeps showing the old category of the spaces I linked before. After I click on Project setting > Knowledgebase the side bar stays the same as all the options for Project setting and instead of showing "Add category".

https://support.atlassian.com/jira-service-management-cloud/docs/categorize-knowledge-base-articles/

Found this article but it's not solving my issue.

1 answer

1 accepted

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes

Answer accepted

@Yenchi Cheng

You will need to click on the knowledge base link on the main menu then you will see it. If you are trying to access it in project settings that is the wrong place. See screenshots below.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Hey Brant,

Thank you!! I was lost and checked on the project setting. but thanks for the screenshots!!

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Was this helpful?

Thanks!

Jira Service Management

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

STANDARD

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Can't find Add category after linking my knowledgebase

1 answer

1 accepted

Comments for this post are closed

Was this helpful?

Thanks!

DEPLOYMENT TYPE

PRODUCT PLAN

TAGS

Atlassian Community Events