Can't figure out how to install the Rovo Slack App

[Steve Melzer]

From the Slack App marketplace I added the Atlassian Rovo Slack app to our workspace.  It shows up in the list of apps.  However, this is pretty much where I get stuck.

I cannot perform /rovo add (or even /rovo help) from any channel in our Slack workspace.  I can add Rovo using @rovo to a channel and it asks if I want to add Rovo, and I say yes and it says it is added.  However, it does nothing if I reference @rovo after that.

When I do /rovo add (or /rovo help or /rovo manage) I get "This app was not able to respond to your action. Please install this Slack app" but the app is installed as far as I can tell.

What am I missing?

[Marc -Devoteam-]

Hi @Steve Melzer 

Have you enabled AI features for Jira within Atlassian Administration.

You could reach out to Atlassian Support

[Steve Melzer]

Yes, Rovo is fully enabled I believe.

I've create a couple virtual agents and it works well within Atlassian itself


I have Rovo connected to Confluence and Jira

I do not have the Slack connector set up for Rovo.  As I understand it, this would be for Rovo to ingest data from Slack.  That is the opposite of what I am trying to use it for.  I want instead for Rovo to provide answers to questions asked in Slack channels from data in Confluence and Jira.  I do not want Rovo to use the information in Slack as it is conversational and may have much misleading or inaccurate information.  Confluence is the only database of record that I want to index.

When I try to run the command `/rovo help` in Slack from a public channel, I get this message

But the app is installed

Is there anything else to check to set?

[Marc -Devoteam-]

Hi @Steve Melzer 

Could it be based on permissions within your slack domain?

Maybe there are limitations there, as it seems the error is coming from Slack?

[Steve Melzer]

I uninstalled and re-installed and it worked.  Thanks for the suggestions.

[Marc -Devoteam-]

Hi @Steve Melzer 

Please accept my answer as a solution, if my answer helped to solve or provide a workaround to your request.

This will help other community member trying to solve the same or provide them with a work around

P.S. If the answer is very valuable to you, please share some kudos.