Can't change status on one ticket

[Jillian]

For some reason after I marked a ticket as a duplicate I can no longer change the status of the ticket of the parent ticket. I can't even cancel it. It just says "You don't have permission to transition this issue". Never has happened before.  Any suggestions? 

[Mohamed Benziane]

Hi

Welcome to the community.

May be you have some condition in your workflow that won't let you transition this issue. Look if you can transition other issue, it can be a plugin too.

[Jillian]

Thanks for your comment. This is the only ticket where this is occurring. The other tickets with same workflow work fine. I can change the status with no problem. 

For now I cloned the ticket and changed status. And on the original I just removed the customer from that ticket so they would no longer see this error. 

I thought it might have had something to do with the fact that I had marked this ticket as a duplicate....but I am not sure. Shouldn't have made a difference. 

[Mohamed Benziane]

Can you reproduce the error? May be you have an automation rule based on duplicated link type.