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Can a service desk customer be added to a 'Company' group for reporting purposes?

Charlotte Tatte
Charlotte Tatterton
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November 21, 2014

Hi.

As the subject says, I need to be able to group service desk customers by company, is this possible? If it's not, is it possible to report on, for example, number of open cases per company rather than per user another way?

Thanks.

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Cesar Salvado
Cesar Salvado
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November 21, 2014

Yes you can create a custom field company and the customer who creates the issue in service desk must be select his company.  And after via jql you could do a report.

 

Regards.

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Norman Abramovitz
Norman Abramovitz
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November 21, 2014

You did not state how the customer is created.   You can probably use the email domain to determine the company.  You will need a manual way to make corrections though.  

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Jobin Kuruvilla [Adaptavist]
Jobin Kuruvilla [Adaptavist]
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November 21, 2014

You should be able to do that provide the "Company" group doesn't have "JIRA Users" permissions. if they have, they will be counted against JIRA license.

I haven't tried it but worth checking.

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Charlotte Tatte
Charlotte Tatterton
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November 21, 2014

Thanks for your answer Cesar. Unfortunately, this is not suitable for us because we don't want our customers to see a list of our other clients. Any other suggestions?

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