Can I send incoming emails to a specific project/folder automatically?

[Panko Fred]

Hi,

I'm very new to Jira Service Desk and have a question regarding incoming emails. My question: Is there an easy way to set up within Jira Service Desk to automatically send emails from specific users to a folder/project without moving it yourself?

Thank you.

[carolyn french]

Hi Panko and welcome to Community!

There is an open issue for what you are asking (correct me if I'm wrong though): https://jira.atlassian.com/browse/JSDCLOUD-1169

The corresponding server issue has a workaround listed using automation. Maybe you can give that a try?

https://jira.atlassian.com/browse/JSDSERVER-1169

Hope this helps!

Carolyn