Hi,
I'm very new to Jira Service Desk and have a question regarding incoming emails. My question: Is there an easy way to set up within Jira Service Desk to automatically send emails from specific users to a folder/project without moving it yourself?
Thank you.
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Hi Panko and welcome to Community!
There is an open issue for what you are asking (correct me if I'm wrong though): https://jira.atlassian.com/browse/JSDCLOUD-1169
The corresponding server issue has a workaround listed using automation. Maybe you can give that a try?
https://jira.atlassian.com/browse/JSDSERVER-1169
Hope this helps!
Carolyn
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