Can I make EPIC tickets visible for Customers?

[Thulasiraman Nagarajan]

Hi Team,

We are currently working on a new project for a customer. We are able to make Feature tickets visible to the customers. However, we cannot make "EPIC" tickets visible for the customer who are not our employees. 

Do we have any workaround.?

[Kian Stack Mumo Systems · Accepted solution]

@Thulasiraman Nagarajan, 

How are you making the features visible to customers? In theory, you should be able to make Epics visible as well using a similar process.

Thanks,

Kian

[Joseph Chung Yin · Accepted solution]

@Thulasiraman Nagarajan -

In JSM, customers can only see issues if the issues are created via a visible Request Type setup from the portal.

So if Epic issues are created and they are not associated to any Request Type (visible not hidden), then they cannot access them via the portal UI.

Question - Why are you using Epic issue type in JSM env?  Epic issue type is typically for Jira Software Application project and not for JSM project.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Thulasiraman Nagarajan]

Hi, @Joseph Chung Yin  Thank you for the clarifying my doubts. This helps me better.

Question - Why are you using Epic issue type in JSM env?  Epic issue type is typically for Jira Software Application project and not for JSM project. -- Yes. We wanted to share the tickets with Organization for some time till we complete the project requirement.