Can I have a rule to automatically set up the Major Incident toggle based on the priority input ?

[Flaviu Dan]

I want to create a rule so when an incident is created and the priority is Highest, the Major Incident toggle would be automatically switched on. Is this possible ? I tried to find the Major Incident toggle so i would use it in the rule .. but it seems it just isn't there. 

[Sayed Bares [ServiceRocket]]

@Flaviu Dan Go to your automation and in your Edit issue fields action, use advanced mode and paste this:

{
"fields": {
"Major incident":"MAJOR_INCIDENT"
}
}

This way automation will mark Major incident as true based on how you have set up your rule.

[Mikel Whipple]

Any idea how you would do this in the inverse? 

Major Incident is toggled to "on" 

Set priority to Critical

[Sebastian Krzewiński]

Hi @Flaviu Dan 

How look relation between Incident and Major Incident and when it is set up?

[Flaviu Dan]

not sure i understand what you mean 

[Flaviu Dan]

for a better understanding, my question is related to this topic 

https://community.atlassian.com/t5/Jira-Service-Management/Major-Incident-Toggle/qaq-p/2025801

[Sebastian Krzewiński]

Now I understand. Major incident is a value in custom field.

You can create a rule like that:
1. When - issue created
2. Condition - priority is Highest
3. Edit issue action - choose field where you will set value "Major Incident"

[Flaviu Dan]

Yes, there is the way to do it with a custom field. But there is a Major Incident toggle provided by JSM that i want to use.. it is a Locked Field in JSM