Can I create a dropdown menu for Sub departments?

[Gustaf Daag]

Hello,
Im looking in to see if its possible to create a "sub department" category on a onboarding ticket ex.

Department:
Engineering

Team:
API-Team

And then have a Jira Playbook attached to the API-Team? If there is any documentation on this I would be very happy. Thank you! 

[Marc - Devoteam]

Hi @Gustaf Daag 

You can't use the Team field on a public form.

https://support.atlassian.com/jira-software-cloud/docs/add-or-remove-fields-from-your-form/ 

The team field is only for internal use, or you can set it with a predefined value on a request, but not as a selection option on the portal.

A playbook can be instructional or can trigger an automation rule, you can't link a playbook to an API.

So you could run a playbook and trigger an automation that contains a web request action to to Team API

[Valerie Knapp]

Good shout @Marc - Devoteam , I was just responding about cascading fields and form conditions.

[Gustaf Daag]

@Valerie Knapp and @Marc - Devoteam Thank you so much for reaching back out and the information. Im still learning a lot about Jira and I will look in to this and see if I can get it to work :) Again Thank you! 

[Valerie Knapp]

Hi @Gustaf Daag , welcome to the Atlassian Community and thanks for your question.

You should be able, yes, to create a custom field of the type 'Select List Cascading' - https://support.atlassian.com/jira-cloud-administration/docs/custom-fields-types-in-company-managed-projects/ .

This allows you to specify 2 levels of choices, so a Parent | Child relationship between like a 'Department' and 'Sub Department'.

You could also, in JSM, use a form with conditions to say, for example. if you choose a certain value for 'Department' to ask another question abou the 'Sub Department'. In this case, you would need two different custom fields so it depends on what you need.

I hope this helps you but if you have other questions, please just let us know.

Best wishes