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Can Confluence users be Jira Service Desk collaborators?

Alessandro Piazza
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June 1, 2019

I have read several documents in which is stated that other Jira users (Core or Software) can be Service Desk collaborators, working on issues without a direct contact with customers.

Is it somehow possible with Confluence users?

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Nic Brough -Adaptavist-
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June 1, 2019

Confluence is a completely separate system with its own users.  Collaborators have to be Jira users, whether the person can use Confluence or not is irrelevant to Jira.

Alessandro Piazza
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June 1, 2019

Thank you very much.

Not the answer I hoped to read but thank you! :)

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