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CSAT assessments

Suelen de Cassia Fernandes Batista
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March 30, 2021

Hello!

What is the step by step to access  CSAT assessments on my platform?

2 answers

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Answer accepted
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 31, 2021

Hello Suelen,

Welcome to Community!

After following the steps of the documentation Ajay shared, in order to access CSAT comments and ratings, you can go to Reports > Customer satisfaction.

Then, on “Show” you can filter by past X days, past quarter, past year, or using a custom range.

Screen Shot 2021-03-31 at 15.09.38.png

Kind regards,
Angélica

Suelen de Cassia Fernandes Batista
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 31, 2021

Thank you! 

Like Angélica Luz likes this
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Ajay _view26_
Community Champion
March 30, 2021

Hi @Suelen de Cassia Fernandes Batista 

A warm welcome from the Atlassian community ! 

Did you check the Atlassian documentation https://support.atlassian.com/jira-service-management-cloud/docs/collect-customer-satisfaction-csat-to-get-direct-feedback-on-your-teams/

This should help you to get started with CSAT for your JSM projects.

Please feel free to reach out !

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