Board Issue

[Bhanuprakash N]

We have a board called "A Team", which includes three columns: JSM, Security, and Everything Else. All the done or resolved tickets currently under Everything Else need to be moved into the JSM column. I’ve tried multiple times — while the tickets are being moved, they’re not appearing in the Done column.
I’ve attached the relevant details below. Could you please take a look and help us identify the issue?
Additionally, tickets that were recently closed are also not showing up in the Done column within the JSM section.

[Trudy Claspill]

Hello @Bhanuprakash N 

There are no attachments with your post.

Can you confirm for us the type of project you are using? Get that information from the Type column on the View All Projects page under the Projects menu.

Can you provide a screen image of your board showing these columns labeled JSM, Security, and Everything Else?

The columns (vertical groupings) on a board usually represent the Statuses an issue can move through. But you mentioned that you are trying to move "done" issues from Everything Else to JSM. That makes me thing that JSM, Security, and Everything Else are actually swimlanes - horizontal groupings of issues. That is why I'm asking you to provide a screen image.

If the three really are swimlanes rather than columns, then an issue's present in the swimlane is based on a Query. You will have to go to the Board Settings and review the Swimlanes to see what query is used for each swimlane, and ensure that the issues you want to move contain data that match the query for the targeted Swimlane.

After we get clarity on the columns vs. swimlanes situation, then we can address your second question about "recently closed" issues.

[Bhanuprakash N]

[Bhanuprakash N]

[Trudy Claspill]

As I suspected, the three groupings you are referring to are swimlanes for which the selected issues are determined by queries. 

You did not say what you have tried to make the issues move from the Everything Else lane to the JSM lane.

Be advised that you cannot drag an issue from one swimlanes to another.

Instead you have to change the data in each issue you want to move to match the target swimlane's query. Have you tried doing that?

[Bhanuprakash N]

Hi @Trudy Claspill ,

Thanks for the update 

I just wrote a JQL query for the JSM section in the swimlanes, and the tickets moved from 'Everything Else' to JSM, but not all of them are showing in JSM — that’s my main problem.

[Trudy Claspill]

For the ones that are not showing in the JSM swimlanes, do the still appear in the Everything Else swimlane?

Or are you talking about the second part of your original post, where you said some "recently done" issues were not showing up and those are the ones that are missing still now?

If you are working with a Kanban board based on a saved filter, there is a setting in the Board Settings to set a time frame for hiding completed issues. Issues moved to the Statuses in the right-most column of the board on a date older than that time period will not display on the board. You can adjust the setting to display older issues.

There is also a Sub-query option for Kanban boards to hide issues that have the fix version field set to a Version that has a status of Released. Check if your board had that Sub-query. It would display on the same settings page that shows the board's base query. If the board has that Sub-query, check if the missing issues have a Fix Version set, and if that Fix Version has a status of Released.