The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Bind Service Desk Email with Microsoft Office365 Shared Mailbox

Andy Martin
Andy Martin
September 2, 2020

Our institution (Stanford) uses 'shared mailboxes' for non-person email accounts, such as a service desk or support email.  Can I bind by cloud Service Desk to such an account? 

Watch
Like Be the first to like this
699 views

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Liam Green
Liam Green
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
September 21, 2020

Hi @Andy Martin 

That should be no problem at all - we use a shared mailbox for the same thing.  

Just be aware that if users are also using the mailbox you're likely to create lots of unnecessary tickets.

Regards, Liam

View More Comments
Anthony Andriano
Anthony Andriano
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
November 21, 2020

How do you set up the service project to use a shared mailbox? It requires you to log in, which requires a real user. Are there instructions somewhere I can use to make it work?

Like • Scott Bernoth likes this
Reply
Jira Service Management
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security