Automation request participant

[Kevin Vancrutsen]

Hello,

I am unable to get the automation rule to work. Could you please help me find a solution?
Here is a summary:
When a ticket is created, I want to check for the presence of an account/email address in the ‘Request participant’ field ‘test#xxx.com’. If the address is present, then add 3 other people to the ‘Request participant’ field.

[Bill Sheboy]

Hi @Kevin Vancrutsen 

What does not work as you expected?  And, please post an image of the audit log details showing the rule execution.

Until we see those...

When using the Work Item Created trigger, I recommend always adding the Re-fetch Work Item Data action immediately after the trigger and before other rule steps.

There is a known timing problem with this trigger and the rule may not have the work item data fast enough when the rule starts.  This can cause errors and incorrect condition results.  Adding the re-fetch will slow the rule slightly, reloading the data before the steps proceed.

Kind regards,
Bill