Automation delays

[Riz Barandino]

There was a known issue yesterday which has been marked as resolved (link to issue: 

https://jira-service-management.status.atlassian.com/incidents/hbhx13fzvdgz). However, we are still experiencing issues with a delay in the automation workflows.

This took 8 minutes for the automation to work.

[Marc - Devoteam]

Hi @Riz Barandino 

This seems information from the issue history, this doesn't say that the automation took 8 minutes

Automation made the assignee change, so a rule did this.

The other action is you approving an issue.

Or is this done in the same automation rule, if so, then:

1. what type of project is this (e.g., company-managed, team-managed, etc.), 

2. images that show your complete rule.

3. images showing the details of any relevant actions/conditions/branches.

4. images showing the Audit Log details for the rule execution.

5. Explain where the issue is.