Automation Trigger Conditions & Limits

[benjamin kuplic]

When an automation has a trigger condition and the condition isn't met, does that automation count towards the monthly limit? 

Some sources I've found say that the automation only counts when the action is executed, others say that it counts when the automation checks the triggers. 

[Valerie Knapp]

Hi @benjamin kuplic , thanks for your post.

The documentation says this - https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/#How-is-my-automation-usage-calculated 

What counts as a rule run?

When an automation rule runs successfully, that is, it performs at least one action, it counts as a run. Each successful rule run counts only once toward usage, even if the rule performs multiple actions.

What doesn’t count as a rule run?

Rules that perform no actions

If a rule runs, but doesn’t successfully perform an action, then it won’t count towards your monthly usage. For example, let’s say we had the following rule set up in Confluence:

• Trigger: When a page is published

• Condition: If {{page.title}} contains Retro

• Action: Then add a label, Sprint retro notes

The rule will trigger every time a page is published, however, the run will only count towards your usage if the page title contained Retro and the label Sprint retro notes was added successfully.

Actions that don’t count

The following actions don’t count toward your automation usage:

• Log action

• Create variable

• Create lookup table

• Re-fetch work item data

• Lookup work items

If your rule runs, but it only performs the above actions, that run won’t count towards your usage.

[Valerie Knapp]

If you are in doubt or you think there is some discrepancy, I would open a ticket to ask Atlassian because they are the only ones who can see inside your site what is happening, the tier, the number of users, etc - https://support.atlassian.com/contact/#/ 

Best wishes

[benjamin kuplic]

Thank you!