Automatically add users to customer group

[fharden]

We use Jira Servicedesk in our company for about 300 users (employees).

We synchronize our Active Directory-users to Jira-Servicedesk and that works.

How can we automatically add all employees to the customer group (own company)?

[laralg · Accepted solution]

Hello,

I imagine that this is a closed project and you do not want to set your Jira  visible for everyone in Jira.

What I did for this is when you sync the active the directory I put all my customers in a group called jira-customers, and added that group to the role Service Desk customers. Even if you get the icon you put in the screenshot, the customers are in a role just like any other user. So go to Users and Roles and add the group with all your customers to the Role Service Desk Customers and Voila! Automate Sync!

Regards

[fharden]

Perfect :)

It works, thanks a lot!

[laralg]

Thanks! If my answer helped you please mark it as accepted so other people with the same problem can find the answer more easily! :)

[Harry Bob]

Hi @laralg and @fharden  Does this apply to Next-gen projects?

[laralg]

Hi @Harry Bob ,
I am sorry I am not sure about Next Gen. Hardly used them.