Automatically add approver groups when adding an affected service

[Sajith Jayaratne]

Hi all,

When I raise a ticket in JSM for a change (Request a change), I want the approver groups automatically assigned based on the Affected Service.

At this stage, the affected service field is only selected after the successful creation of a change ticket. 

In the 'Services' section, I have created the service and then assigned an approver group against that service. However, when I go to the change ticket and set the affected service, it doesn't automatically add the approver group that is set against that affected service.

How can I go about creating an automation to do this (or may I missing a feature that already does this?)

Thanks

Saj

[Septa Cahyadiputra · Accepted solution]

Hi @Sajith Jayaratne

I think this documentation should give you some headstart on how to address the requirement you have.

https://confluence.atlassian.com/automationkb/how-to-update-the-approver-groups-for-the-affected-services-when-an-affected-service-is-removed-from-the-ticket-1431961876.html

Hope it helps.

regards,
Septa Cahyadiputra

[Sajith Jayaratne]

Thanks Septa! 

I did come across this document and began following through the steps. However, I got stuck at the API callout to get the data for the current issue. I am trying to see how to get around that.

Currently, I get a 500 Response advising that the Target host is not specified even though I have set it to {{baseURL}}/rest/api/2/issue/{{issue.key}} (same at the URL present in that screenshot)

Thanks

Saj

[Jackson Barnier]

Instead of a Jira Field and the API route, consider changing the Approver source in the workflow configuration to "Affected services". This is the simplest option, no API or automation needed, this value is inherited from the 'Change approvers' attribute as part of a service.