Hi All,
I am working in a Digital bank and from that application we have a web service to take all the customer issued recorded to Jira service desk as new tickets,
For a day we are getting high number of ticket and we have identified that over 55% are from the same customer same issue (Duplicated)
I wanted to closed all the duplicated issued automatically
as a ex:
CM A has a X issue, CM B has a Y issue
CM A tried to do something in the application and occurred a X issue and he try again and same issued happens
So we have 3 issues in the jira as;
CM A has a X issue(1), CM A has a X issue(2), CM B has a Y issue(1)
2nd "CM A has a X issue(2)" issued is a duplicate
What I wanted is when the "CM A has a X issue(2)" issue occurring captured the same to the Jira service desk and the same time need to closed the "CM A has a X issue(1)" ticket as "Duplicate"
Please help me if you'l know any solution for this,
Thanks in advance
Rajantha
