Auto-reply email using Gmail

[David Loszewski]

Right now I have email being forwarded to the service desk email from my gmail support email address.   If I wanted to have the auto-reply email from the service desk have the support email address instead of the jira email address would adding the gmail address as an optional address solve this?   Is there a way to configure the auto-reply email address in Jira Service Desk? 

[Angélica Luz · Accepted solution]

Hi David,

Welcome to Atlassian Community!
If you referring to the notification email, yes, it's possible to change the email address, so customers will receive the notification from a custom email instead of Jira's email address.
You can find the details and steps on the documentation below:
- Configuring Jira Cloud to send emails on behalf of your domain

Regards,
Angélica