Audit who changes assignee

I am interested in knowing how to query our service desk to determine who is assigning tickets to other agents, but I'm not sure which fields to query in order to do so.

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes

The assignee field. Look at the issue and check the "history" tab.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

I'm sorry the goal is to look at a series of tickets using a query rather than having to go into every ticket to review the history.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Don't know of a way to do this. Not even sure if an export to excel would provide the data.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

You could script something with REST that grabs the issue and parses the history. It's the same as a "check the history tab", but a computer would be able to pull out specifics a lot more quickly than a human.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Was this helpful?

Thanks!

Jira Service Management

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Audit who changes assignee

1 answer

Comments for this post are closed

Was this helpful?

Thanks!

TAGS

Atlassian Community Events