Attachment Error

[Niruban Anandan]

I am getting an error on my JIRA SD Customer portal which is only happening to one specific user. Not sure what could be causing this and if its a bug on JIRA side or on my config

[Angélica Luz]

Hi Niruban,

I saw that you created a ticket with our support regarding the same matter and they are already helping you, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms, let's focus on the ticket instead.
Once the ticket is resolved, please feel free to share the resolution with us to help other community members that may face the same issue.

Regards,
Angélica