Attach Email API

[RJohnson]

Is there an official API to attach an email to an issue so that the email will be recognized by the JIRA outlook plugin as being attached to an issue?

The goal is to automatically create issues from emails. I have looking into the built-in issue from email creation but it will not work for my use-case. I want to write custom code to create the issues and attach emails.

I see that the JIRA Outlook plugin calls : 

https://atlassian-outlook-integr.services.atlassian.com/api/jira/proxy/attachEmail 

But I have not found documentation on this.

[Fabio Racobaldo _Catworkx_]

Hi @RJohnson and welcome,

through an email handler you can create/comment a ticket but, unfortunately, the original email is not added as attachment on the issue itself (there is an open request for that https://jira.atlassian.com/browse/JRACLOUD-42402 )

You can try Enterprise Mail Handler for JIRA Cloud to do that without develop something custom https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC/pages/3707338812/Attaching+email+content+to+created+issue#Attach-the-full-email

Hope this helps,

Fabio