Atlassian identity verification code emails never arrive, but other Atlassian email does

Hi @David Malka

I’m sorry to hear you’re having trouble getting into your account. Because account access involves verifying your identity and handling sensitive information (like your email or security settings), we cannot troubleshoot this in a public forum. To keep your account secure, we need to move this to a private conversation with our Support team.

Please take these steps to get help:

• Visit our Support portal.

• If you can't log in to the portal, select "Your account" → “Log in issues” from the options provided.

• Click on “Need more help?” until the “Submit a support request” button becomes available.

• Provide the email address associated with the account you're trying to access and add a link to this Forum post.

Our support teams will work with you 1:1 to verify your ownership of the account and restore your access.

Kind regards,
Violeta

Hello,

I understand your frustration with not receiving the email, which is preventing you from accessing your account.

Looking into similar issues, your email address may have been suppressed by Atlassian's email service due to a sending policy. In these cases, reaching out directly to the Atlassian team is the best way to resolve it. However, since you are on the Free plan, direct contact for account and email issues isn't available through standard support.

@Rebekka Heilmann _viadee_, as a Community Champion, would you be able to help connect us with someone in support or guide us on how to get this resolved? I am mentioning you because I noticed you recently answered some questions... I hope you don't mind the tag!