Are service desk agent licenses floating or fixed?

[jcurleyWR]

We are considering the JIRA service desk product. We have a staff of 6 on-call/support people, but there are usually two people on-call, who "work the queue". We rotate weekly.

Do we need a 4-5 agent license or 6-10?

I like the new per agent pricing, but I need to budget for next year.

Thank you.

[Norman Abramovitz · Accepted solution]

From your definition, the licensing is fixed. (ie one per agent which has a JIRA user id).