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Are SLA's not counted as "breached" until the SLA stops calculating?

Vipul Sharma
Vipul Sharma
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July 19, 2019

I have a situation where we have SLA's that have breached their goal, but they are not being counted in %breached or Total Breached counts in the Reports.

Is this intended? How can I view tickets that have breached SLA but not stopped?

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Jack Brickey
Jack Brickey
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July 19, 2019

They are considered breached once the timer has reached zero. What are you looking at that conflicts with that? If you create a filter for breaches issues they should show in the results. 

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