Is there a way to approve service desk requests via email? I know there are email notifications that will prompt the user to log in and approve the ticket in the JSD console itself but is there a way the approver can reply to an email or approve from the email itself?
Atlassian Team members are employees working across the company in a wide variety of roles.
May 9, 2019 edited
Hello Niruban,
Currently, it's not possible to approve requests via email. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-4349 Please, click on vote and watch in order to hear about updates on the development cycle.
Regards, Angélica
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