Any one knows the reason why it is getting an error .I have attached the screen shot here

[Chinnu Nanii]

[Marc - Devoteam]

Hi @Chinnu Nanii 

The JQL used in the condition seems faulty or the setup of the condition in the automation rule is incorrect.

Whenever you ask for help with an Automation Rule it will help us to help you if you provide:

1. what type of project is this (e.g., company-managed, team-managed, etc.), 

2. images that show your complete rule.

3. images showing the details of any relevant actions/conditions/branches.

4. images showing the Audit Log details for the rule execution.

5. Explain where the issue is.

These questions are not for not willing to help, but to have community members understand on how automation works.

[Chinnu Nanii]

 I have attached the ss of automation rule.

First i have attached the error screen shot. Can anyone help on this?

[Marc - Devoteam]

Hi @Chinnu Nanii 

Does the JQL stated in the automation work on searching in Jira, I expect not as 

cf[10010] = will not work.

As field with ID 10010 ootb is the field Request Type,

The JQL should be:

project = ODEV and "Request Type" = "Modify a Standard Change Template"

[Chinnu Nanii]

Hi @Marc - Devoteam 

But it will get status No action performed. Why it is getting error status.

Thanks,
chinnuNani

[Marc - Devoteam]

That means that the issue that trigger the rule is not adhering to condition and the rule stops,

Then the result is that no action is taken, only if the condition is met the rule will continue past the condition.

[Chinnu Nanii]

Hi @Marc - Devoteam 

The rule is working fine for other tickets but we got an error only for this ticket.