Agent vs Customer tickets

Quick question,

Is there a way to find out whether a ticket was created in the agent view vs customer view?

Thanks!

1 answer

1 accepted

2 votes

Answer accepted

Hi @[deleted] ,

Service Desk tickets have a specific field that provide you that information.

It's the channel that could be portal, email or jira depending on the original source

Hope this helps,

Fabio

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Oh!!

Thank you so much fabio! Much appreciated sir!

Regards

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like • Fabio Racobaldo _Catworkx_ likes this

you welcome @[deleted]

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Suggest an answer

Was this helpful?

Thanks!

Jira Service Management

DEPLOYMENT TYPE

CLOUD

PRODUCT PLAN

STANDARD

PERMISSIONS LEVEL

Product Admin

You may experience an intermittent 429 error when using the community forums. Thank you for your patience while our team works to investigate and resolve this.

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Agent vs Customer tickets

1 answer

1 accepted

Suggest an answer

Was this helpful?

Thanks!

DEPLOYMENT TYPE

PRODUCT PLAN

PERMISSIONS LEVEL

TAGS

Atlassian Community Events