Adding users as Customers to JSD via API & Making these users the reporters of tickets.

[Dom H]

Hi,

We're currently opening tickets to our JSD via API, however, we're having a couple of issues:

1. Users are being created via the API post and are showing in the audit log but are not showing up anywhere else on Jira (most importantly, not as customers on JSD)

2. All tickets are being opened by our API account and the reporter of each issue is shown as this.

I can provide examples of POSTs we're making if this would help.

Thanks.

Dom

[Mirek]

Hi, 

This topic might be helpful 

https://community.atlassian.com/t5/Jira-Service-Management/Setting-the-Reporter-for-the-ServiceDesk-via-the-API/qaq-p/923046