Adding Icon Choices to Service Desk Customer Portal

[Andrea Hebert]

Is it possible to add a custom icon to the list of icon choices for the issue types displayed on the customer portal in service desk? How?

[Geoff Wilson]

If you're referring to Issue Types and not Request Types, then you can upload Issue Type icons just like in regular JIRA through Administration > Issues > Issue Types > Edit > Select Image > Browse

[Pedro Souza]

Hello

Actually, currently there is no way to upload your own icons, just the system ones.

However, we already have a feature request in order to allow this in the feature which is tracked on the issue below:

https://jira.atlassian.com/browse/JSD-31

I would advise you to add your comments to this feature, and also vote for this implementation.

For more information about how Atlassian implements new features, please, check the document below:

https://confluence.atlassian.com/display/DEV/Implementation+of+New+Features+Policy

Best Regards,

Pedro Souza.