Add an extra field to a resolved incident screen

[Brian McHugh]

I want to add a field so when a ticket is marked as resolved, the agent can put the 'actual time' spent working on it?

Can anyone help. I'm using ITSM JIRA Service Desk clone which I've edited. 

[Mikael Sandberg · Accepted solution]

What you are looking for is to add a screen on the transition that takes the request to the resolved status. If you are using the default ITSM workflow you will see that the transition to resolved has a screen associated with it.

All you would have to do is add your custom field to that screen and if you want to make that field required, add a validator in the transition that makes it required.

[Brian McHugh]

Found it. Thanks for your detailed reply.