Add JSM portal forms to end user email

[Urmo]

Hi

End users are using JSM portal. Now i like to create with automation first email for reporter what include forms what user just submitted. Is it possible to do because https://support.atlassian.com/jira/kb/send-jsm-forms-information-with-automation/ i get only email but no forms data.

Automation right now does not create file to add into e-mail for end user.

Urmo

[Marc - Devoteam]

Hi @Urmo 

First of all in the form configuration you need to set the option on the form "Attach a PDF version of this form each time it‘s resubmitted" so that the form is added as an attachment on the ticket.

Then your rule trigger should be When: Forms Submitted

Add a delay in the rule, as adding the from can take some time ( I use a 30 sec delay)

Then do the send email action ( I use the old email action,. not the new one)

In the email content, you can set HTML like this:

{{#issue.attachment}}
{{#if(fileName.contains("<name-of-the-form>"))}}
<a href="{{content}}" target="_blank">Download the from.</a>
{{/}}
{{/issue.attachment}}

This as you can't add an attachment to an email, but you can provide a link to download the attachment.