Add Approval Screen- Get Approvals from.....

[Carolina_Roman]

Hello,

I created a custom field (Select RM, RD or Director for Approval) and the user selects the person from a single user picker when submitting a ticket/request.  But when I try to add approval in the workflow I am unable to locate my custom field in the 'Get Approvals from' field in the Add Approval Screen.

Thanks,

Carol

[Michael Andolfatto · Accepted solution]

Hi @Carolina_Roman ,

You must use a multi-user field for Approvals: https://confluence.atlassian.com/adminjiraserver072/configuring-jira-service-desk-approvals-832185058.html

[Carolina_Roman]

Thank you Michael for your help, much appreciated!

Carolina