Ability to capture IP information when creating issue

[Shreyas Racherla]

When providing technical support within an internal technical support environment (such as Desktop support), it is useful to be able to collect an end-user's IP address to allow for quick remote debugging sessions with a Service Desk customer. As service desk customers may not have the technical knowledge to manually gather this information, being able to collect this though JIRA service desk would be a useful addition.

The issue relates to JSDCLOUD-484.

Is there a way to collect the IP address of the customer? or a add-on?

Thanks

[Steven F Behnke]

I did it on Jira Server but it required some development and system administration changes.

[Shreyas Racherla]

Thanks @Steven F Behnke 
Since I'm in cloud we wont be able to make any SYS admin changes. 

Seems like there's no way to do it on Cloud.