Abertura de chamados por email

Prezados, boa tarde! estou configurando o sistema em nossa empresa, porém não estamos conseguindo receber chamados que são enviados por email. Não estão gerando tickets, mesmo após as configurações. Alguem poderia apoiar?

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Prezados, consegui configurar. Apenas clientes que estão cadastrados no jira que conseguem abrir email via email? Se for isso, está solucionado.

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some questions for you:

cloud or server?
can you add a screenshot of your email configuration

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Cloud

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I assume you are using the custom email. Have you logged into that email inbox to see if the incoming emails are in the inbox?

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are you using outlook of some other email service? my 0365 config.

what about trying the Atlassian supplied email as a test?

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Obrigado pelo apoio Jack. Fiz o teste com o email fornecido pela Atlassian e ainda não recebo os chamados que envio para o endereço de email.

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It seems from the other reply below that maybe you have this working now? You control who can open issues under project settings > customer permissions. there are two options:

Customers my team adds to the project - this restricts who can create tickets
Anyone can send a request via the portal or xxx@smartnx.com - this allows anyone to create an issue that knows the portal URL or email. when they create their first issue they are added as customers.

so i assume you are setup as the first scenario.

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Abertura de chamados por email

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