A way to recover asset deleted in issue.

[Sandro Santos]

Hello, a user accidentaly deleted a bunch of assets. The assets were recreated, but the issue were the assets were used are left with an empty field.

Does anyone know a way to recover the information from the issues? There are now thousands of issues with an empty field. Is there a way to recover the information and restore? Through bulk change or automation?

 

[Connor]

Hi @Sandro Santos I think you might be out of luck. I tested deleting an asset that was linked to an issue and then checked the issue history. Unfortunately the deletion wasn't recorded in the issue history. There was nothing listed in the Jira audit log either.

[Arkadiusz Wroblewski]

Hello @Sandro Santos 

First one questions. Deleted was an Assets Custom Field Values or Assets itself? If Assets Custom Field, value must show up in Issue History (that also happened to me).

Coming back to main Topic.......

Jira lacks an automatic way to restore these values. Deleting the original Assets objects destroyed their unique references. Recreating objects with identical names generates entirely new IDs, so the old issue links cannot automatically reconnect.

Recovery requires finding a historical mapping source. Check older Jira backups, external CMDB exports, or the issue history changelog for the old values. Once you establish a mapping, update the fields in bulk via CSV import, the REST API, or Jira Automation.

Without a backup or history log, Jira cannot automatically pair these issues to the new objects. Contact Atlassian Support regarding the scale of this issue, though a selective backend restore is unlikely.

Best,

Arkadiusz 🤠☀️